5-Star Review Replies(Positive)
4 ready-to-use 5-star reply templates for hotels
“Stunning hotel! The room was spotless, the bed was incredibly comfortable, and the staff was so welcoming.”
“Thank you for this wonderful review! Our housekeeping team takes immense pride in every room, and our front desk will be delighted to hear about your experience. We'd be honored to welcome you back on your next visit.”
“The rooftop pool with city views was the highlight. Breakfast buffet was also top-notch.”
“So glad the rooftop pool and breakfast exceeded your expectations! Those sunset views never get old. We look forward to hosting you again — perhaps for a longer stay next time!”
“The concierge helped us plan the perfect itinerary. Every recommendation was spot on!”
“Our concierge team lives for moments like this! Planning the perfect guest experience is their passion. We're thrilled everything worked out beautifully. Can't wait to help plan your next adventure!”
“We've stayed at many luxury hotels but this one truly stands out. The attention to detail is remarkable.”
“Coming from an experienced traveler, this means the world to us. Our entire team strives for those little details that make a stay unforgettable. We're honored and look forward to exceeding your expectations again!”
4-Star Review Replies(Positive)
2 ready-to-use 4-star reply templates for hotels
“Beautiful property and friendly staff. The only issue was the Wi-Fi speed in our room.”
“Thank you for your kind words about our property and team! We hear you on the Wi-Fi — we're actually in the process of upgrading our entire network infrastructure, which should be complete by next month. We appreciate the feedback!”
“Great location and clean rooms. Check-in took a while though.”
“Thank you for staying with us! We apologize for the wait at check-in — we've since added express check-in kiosks and a mobile check-in option to speed things up. Your next arrival will be much smoother!”
3-Star Review Replies(Neutral)
2 ready-to-use 3-star reply templates for hotels
“Room was fine but it didn't match the photos online. Felt a bit dated.”
“Thank you for your candid feedback. We understand the disappointment when expectations aren't met, and we're currently renovating our rooms in phases. We'd love to invite you back to experience our newly updated suites — the difference is remarkable.”
“Decent stay but the noise from the street was bothersome at night.”
“We appreciate your feedback about the noise. We understand how important a good night's sleep is. We have quieter rooms available on our upper floors — please request one when you book next time, and we'll make sure you're well taken care of.”
2-Star Review Replies(Negative)
1 ready-to-use 2-star reply template for hotels
“The room wasn't ready at check-in time and we had to wait 2 hours.”
“We sincerely apologize for this unacceptable delay. Waiting two hours for your room is not the experience we promise. We've reviewed our housekeeping schedules to prevent this from happening again. Please contact us directly so we can make this right.”
1-Star Review Replies(Negative)
1 ready-to-use 1-star reply template for hotels
“Found the bathroom not properly cleaned. Stains on the towels and hair in the tub.”
“We're deeply sorry and embarrassed by this. Cleanliness is our non-negotiable standard and we failed you. We've conducted a thorough retraining of our housekeeping team and implemented additional inspection checks. Please reach out to us — we want to personally apologize and offer a complimentary stay.”
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About these hotels review reply templates
These Google review reply templates are specifically crafted for hotels. Each template is designed to be professional, genuine, and appropriate for the hotel industry. Simply copy, customize with your specific details, and post to your Google Business Profile.
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