Before
After
The Crestwood receives reviews in English, French, Arabic, and Mandarin. James needed every guest to feel heard in their own language. With 50+ reviews monthly and a small front desk team, reviews were piling up unanswered — hurting their online reputation against London competitors.
Reploi auto-detects each reviewer's language and generates replies in the same language. James reviews AI drafts each morning over coffee, approves them, and they're posted to Google before guests even check out. The regional director thought they'd hired a new PR team.
“My regional director asked if we hired a new PR team. Nope — just Reploi. The AI replies are so polished and personal that guests actually comment on how fast and thoughtful our responses are.”
James Whitfield, General Manager at The Crestwood Hotel