82%
Clients check reviews before booking a salon
2x
More bookings for salons rated 4.5+
+0.4★
Average rating improvement in 90 days
15s
Per reply — less time than a blowout
See how Reploi handles praise, complaints, and everything in between.
Maria is an absolute artist! She nailed the balayage perfectly — exactly what I showed her on Pinterest. Already booked my next appointment.
"Alyssa, this made Maria's entire week! She puts so much care into every color and we're thrilled you love the balayage. Can't wait to see you at your next appointment — she's already got ideas for keeping it fresh!"
Asked for a trim and they cut off 3 inches. I'm devastated. Tried calling but couldn't get through.
"Danielle, we're truly sorry — we understand how upsetting this must be. Clear communication is essential and we clearly fell short. We'd love the opportunity to speak with you directly and make this right. Please call us at your convenience or DM us and we'll get you in right away."
Beautiful salon, really relaxing atmosphere. My blowout looked amazing. Only downside was a 20-minute wait past my appointment time.
"Thank you, Priya! So glad you loved the blowout and the vibe of our salon. We hear you on the wait time — we're adjusting our scheduling to prevent that. You deserve the full experience without the wait. See you next time!"
Whether you're edgy and urban or soft and luxurious, Reploi adapts to your brand voice. Every reply sounds like you.
Potential clients read your replies before they book. A thoughtful reply is the final nudge that fills your next open slot.
No more spending your evening writing review responses. Approve AI replies in seconds between appointments.
Bad haircut reviews are emotional. Reploi responds with empathy and professionalism — turning critics into comeback clients.