Before
After
Saffron Kitchen was receiving 40+ Google reviews per month across their two Austin locations. Rachel was spending Sunday nights writing individual replies, often falling behind. Their reply rate hovered around 45%, and their Google rating had stagnated at 4.1 stars despite great food and service.
After connecting Reploi, Rachel's team generates AI replies for every review in under 10 minutes each Monday morning. The AI matches their warm, conversational brand voice and handles negative reviews with the right balance of empathy and professionalism. Replies are posted directly to Google with one click.
“We were drowning in 40+ reviews a month and barely replying to half. Reploi changed that overnight — every single review gets a thoughtful, on-brand reply now. Our Google rating went from 4.1 to 4.6 in three months.”
Rachel Nguyen, Owner at Saffron Kitchen